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New Medicare Card – Update

The newly-designed Medicare cards continues to successfully mail out from the Centers for Medicare & Medicaid Services (CMS). We are excited to share with you important progress updates with you.

CMS is constantly focusing on fraud and protecting identities of people with Medicare. To do this, they're:

Using trusted industry tools and standards to verify addresses.

  • Comparing each address against multiple information sources to ensure we’re mailing to the right person and the right address.
  • Mailing cards to people with Medicare when we have high confidence in their identity and address.

As of August 31, CMS has mailed out nearly 35 million cards and continue to mail more every day. They already are showing that providers are successfully using the new number.

They have finished mailing cards to people who live in Waves 1,2,3 and 4 states and will start the next Wave this week.

See below the updated table:

If someone with Medicare says they didn’t get a card after their mailing wave ended, they need to:

  • Call 1-800-MEDICARE (1-800-633-4227) where we can verify their identity, check their address and help them get their new card.

  • Continue to use their current card to get health care services until they get their new card.

People with Medicare should continue to protect their new number to prevent medical identity theft and healthcare fraud. They also launched a national fraud prevention campaign in September before Medicare Open Enrollment.  CMS will continue to raise awareness about potential scams so it is very important to be aware.